Insurance and your pet
Did you know?
- Approximately 630 cats are involved in road accidents every day
- Technological advances mean that vets are able to do so much more for your pet, using all the latest diagnostic tools and specialists referral centres – but this comes at a price
- You are more likely to need to claim on your pet insurance than your motor or household insurance.
There is a whole list of ways your pet can unexpectedly cost you money. Pet insurance can give you peace of mind when your pet is ill or requires urgent/ emergency surgery.
Certain breeds are prone to certain conditions for example Labradors developing arthritis or a Pug developing eye problems. Having insurance can assist with the costs involved.
Pet insurance can cover these expenses but you need to look closely at the type of policy. NOT ALL POLICIES ARE THE SAME.
There are generally 3 types of policy cover:
“Life Time” or “Covered for Life” policies
- Cover is provided up to a set amount each year which is renewed at the start of each year
- As long as you continue to renew the policy without a break in cover, there is no limit on how long you can claim for each condition
- Ideal if your pet is diagnosed with a condition that needs ongoing treatment
“Time Limited” policies
- Cover is provided up to a maximum amount per condition
- There is a 12 month limit on how long you can claim for each condition. This means that ongoing conditions such as diabetes will only
be covered for the first 12 months
- After 12 months the condition you claimed for will be excluded from the policy and you will not be able to claim for it again
“Maximum Benefit” policies
- Cover is provided up to a maximum amount per condition but there is no time limit on how long you can claim.The remaining benefit reduces each time you claim until the cover is exhausted
- After the maximum benefit is reached you can no longer claim for ongoing treatment for that condition
We recommend doing your research before purchasing any policy. There are many companies who now offer pet insurance and it is important to read the “small print” very carefully to see exactly what you will get for your money and ensure it is the best suited policy for you and your pet
Pet Health Club
We recommend that in conjunction with taking out pet insurance that you sign up to our Pet Health Club. It gives you peace of mind knowing your cat or dog is getting the best possible preventative healthcare while allowing you to spread the cost over a year by monthly direct debit payments.
Need to make a claim?
Once you have decided that you are going to claim from your insurance company, we will expect full payment at the time of discharge or consultation, unless previously discussed with the practice.You are the insurance company’s client not us, so if you wish us to discuss anything in relation to your insurance, you will need to contact them direct.
You will need to bring in a paper claim (we are unable to process other forms of claim) which has been completed in full by the policy holder and where necessary, signed and dated.
If a direct claim has been pre-authorised by the practice manager, then the excess will need to be paid at the time of discharge. For some policies, a percentage of the final amount will need to be paid on top of the excess, and therefore will also be due at discharge. Please note an excess is charged for each condition, each renew- al year.
Once we have received your completed claim it will be processed by one of our insurance claim team. We do not need any of the receipts or statements that we may have initially given to you as this information is all sent on one statement to the insurance company along with all the clinical history we hold for your pet.
Insurance companies vary on how long they take to process claims, but they are processed much quicker if they are paying you back and not us directly. Please be aware that the average time for a payment is 4-8 weeks.
Once payment has been made…
The insurance company will send you payment either via BACS transfer in to your account, or cheque depending on your request when completing the claim form. If we receive payment for direct claim, it will be transferred into your account and then credited to your account with us. Any overpayments that may occur will be refunded to you, asap. Any underpayments i.e. items that the insurance have not covered or declined payment for, will need to be paid by you immediately unless a credit agreement has been arranged with us.
If you would like to discuss anything further please ask to talk to one of our insurance team who will be happy to help.
Please be aware as of 1st May 2019 we will be charging an admin fee for all new claims that are made through our practice.
Direct claim fee (insurance pays us directly) – £20
Indirect claim fee (insurance pays YOU directly) – £13